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最新的 SIAM Professional SIAMP 免費考試真題 (Q42-Q47):
問題 #42
There are many factors that can influence the design of a SIAM model
Which factor will most influence the choice of the SIAM structure for ZYX?
- A. Multiple geographical locations of ZYX companies
- B. Capabilities of the staff working in the ZYX organizations
- C. The report and proposed SIAM strategy from SIAMRUS
- D. Willingness of service providers to be part of the SIAM model
答案：A
解題說明：
Introduction:
* This question is about identifying the factor that will most influence the choice of the SIAM structure for ZYX.
* Different factors can significantly impact the design and implementation of a SIAM model.
Analyzing the Options:
* Option A:
* Focuses on the capabilities of the staff working in ZYX organizations.
* Important for operational effectiveness but not the primary driver for SIAM structure.
* Option B:
* Highlights the multiple geographical locations of ZYX companies.
* Managing services across various locations is crucial for ensuring consistency and integration.
問題 #43
ZYXS has been appointed as the service integrator The CIO of ZYX would like to disband the IT Steering Group. She wants the former Product Development Forum to be expected to include representatives from every provider.
This new body will be known as the Services Steering Group (SSG). The responsibilities of the SSG will include approving the design and funding for new products and services and the supporting architectures, setting policies for related governance, and considering new technologies that can assist with achieving the goals of the ZYX corporate strategy. The SSG will be chaired by the ZYXS IT Director.
The representatives of the SSG must be empowered to take decisions on behalf of their organizations What type of structural element is this steering group*?
- A. Working group
- B. Strategic governance board
- C. Tactical governance board
- D. Service design forum
答案：B
解題說明：
* SSG Responsibilities:
* The SSG is responsible for approving the design and funding for new products and services, setting policies for related governance, and considering new technologies to achieve corporate strategy goals.
* Strategic Nature:
* These responsibilities are strategic in nature, focusing on high-level decision-making, long-term planning, and alignment with corporate strategy.
* The board's role is to provide strategic direction and oversight for the SIAM ecosystem.
* Empowerment and Decision-Making:
* The representatives in the SSG must be empowered to make decisions on behalf of their organizations, indicating a high level of authority and responsibility.
* Structural Element:
* Given its role and responsibilities, the SSG is best categorized as a strategic governance board, providing direction and governance at the highest level.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Governance Structures
* ITIL 4: Direct, Plan and Improve (DPI), Section on Governance
問題 #44
When planning for the NEWGEN project which is the most likely set of audit findings and recommendations?
- A. There is a high number of legacy applications still in use To ensure a smooth transition to a single service provided to all customers across the ZYX group these should all be replaced before initiating the project to introduce the NEWBNK service.
- B. The ZYX companies all have different management structures One ownership and management structure should be identified and then implemented across the group companies in order to ensure the simplest possible reporting and decision-making regime
- C. Many service providers are used across the ZYX organizations Before commencing the NEWGEN project these should be consolidated to focus on the design of the NEWBNK service in order to concentrate efforts on operating the future SIAM environment.
- D. There is a use of many different services and service providers across the ZYX organizations This should be consolidated under the standard SIAM model proposed by SIAMRUS thus ensunng the objective of rapid introduction of new services and service providers
答案：D
解題說明：
* Current Situation:
* ZYX utilizes numerous services and service providers, leading to complexity and potential inefficiencies.
* Consolidation under SIAM:
* Consolidating services and providers under a standard SIAM model simplifies management, improves coordination, and enhances service quality.
* A standardized approach ensures consistency, better integration, and streamlined processes.
* SIAMRUS Proposal:
* SIAMRUS's standard SIAM model offers a structured and proven methodology for managing multiple service providers.
* Implementing this model helps ZYX achieve rapid and efficient service integration, facilitating the introduction of new services and providers.
* Benefits of Consolidation:
* Reduces complexity and operational overhead.
* Enhances visibility and control over the service ecosystem.
* Improves the ability to meet contractual obligations and service levels.
* References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Service Provider Consolidation
* ITIL 4: Drive Stakeholder Value (DSV), Section on Service Provider Management References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Service Provider Integration
* ITIL 4: Drive Stakeholder Value (DSV), Section on Sourcing and Supplier Management
問題 #45
The CEO of ZYX has commissioned SIAMRUS to assess the readiness of ZYX to adopt SIAM. She knows that in order to get approval for the SIAM business case from the Board of Directors, she will have to be able to demonstrate that SIAM will make a significant contribution to the corporate strategic objectives. There is no appetite from the Board for ZYX to use any ZYX staff to provide the service integration capability Which ZYX strategic objective can SIAM contribute to most for ZYX?
- A. Ensure delivery against contracts
- B. invest in their people
- C. Retain existing business
- D. Control headcount
答案：D
解題說明：
Strategic Objectives Alignment: Demonstrating alignment with corporate strategic objectives is crucial for gaining board approval for the SIAM business case.
Headcount Control: One of the primary benefits of SIAM is optimizing resources, which includes controlling headcount by reducing the need for extensive internal service integration capabilities.
External Service Integration: Given that there is no appetite from the Board for using ZYX staff for service integration, leveraging external capabilities aligns with the objective of controlling headcount.
Contract Delivery: While ensuring delivery against contracts is important, SIAM's contribution to headcount control is more direct and measurable.
Investment in People and Business Retention: While SIAM can contribute to these areas, the most immediate and significant impact is on controlling headcount through efficient external service integration.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on SIAM Business Case Development SIAM Professional Body of Knowledge (BoK), Strategic Alignment Sections
問題 #46
ZYX has experienced a failure in their finance system leading to the delay of an invoicing run, a resulting temporary cash flow problem, and a breach of the service level for the end-to-end service.
Investigations show that this was caused by a change implemented by NETSCO A change request had been raised but not yet authorized As the NETSCO engineer thought it was urgent, they implemented the change without following the appropriate change processes to obtain authorization.
What is the most appropriate course of action the service integrator should take?
- A. inform the management of NETSCO and let them deal with it as an operational matter
- B. introduce a service level target on changes implemented outside of the change control process
- C. Impose service credits on NETSCO to compensate for the service level failure
- D. Create a service improvement initiative for the treatment of emergency changes
答案：D
解題說明：
* Incident Analysis:The failure in the finance system was caused by an unauthorized change implemented by a NETSCO engineer. This indicates a gap in the emergency change management process.
* Service Improvement:Creating a service improvement initiative focused on the treatment of emergency changes addresses the root cause of the issue and prevents future occurrences.
* Process Enhancement:This initiative should involve reviewing and strengthening the emergency change management process, including clear guidelines, authorization procedures, and training for engineers.
* Alternative Actions:
* Imposing service credits (Option B) addresses the symptom (service level failure) but not the underlying process issue.
* Informing NETSCO management (Option C) alone is insufficient to drive systemic change.
* Introducing a service level target on unauthorized changes (Option D) adds a monitoring mechanism but does not directly improve the change management process.
* Conclusion:The most appropriate course of action is to create a service improvement initiative for emergency changes. This proactive approach enhances the overall change management process and reduces the risk of similar issues in the future.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Change Management
* SIAM Professional Body of Knowledge (BoK), Service Improvement and Emergency Change Management Sections
問題 #47
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