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SAP Certified Associate - Implementation Consultant - SAP Emarsys Sample Questions (Q28-Q33):
NEW QUESTION # 28
You are creating personalization tokens that you can reuse across different channel campaigns. Which of the following token types are available? Note: There are 2 correct answers to this question.
- A. Email Address
- B. Contact Data
- C. External Data
- D. Custom Data
Answer: B,C
Explanation:
Personalization tokens in SAP Emarsys allow reusable data insertion across channels:
* Option A (Contact Data):Correct. Tokens can pull from contact fields (e.g., first name, email), a core personalization type.
* Option C (External Data):Correct. Tokens can use data from external sources (e.g., Relational Data or API feeds) for dynamic content.
* Option B:Incorrect. "Email Address" is a specific field within Contact Data, not a distinct token type.
* Option D:Incorrect. "Custom Data" is not a defined token type; custom fields fall under Contact Data or External Data.The SAP Emarsys Help Portal under "Personalization Tokens" lists Contact Data and External Data as key types.References:SAP Emarsys Help Portal - "Personalization Tokens" (https://help.emarsys.com/).
NEW QUESTION # 29
What is one purpose of the link title attribute when adding URLs in the block-based editor?
- A. It is a tooltip and appears when the recipient hovers over the link.
- B. It displays the link title in the reporting.
- C. It creates a call to action (CTA) with this text on it.
- D. It enables link tracking.
Answer: A
Explanation:
In SAP Emarsys' block-based editor (e.g., Visual Content Editor or VCE), the link title attribute serves a specific purpose:
* Option D:Correct. The link title attribute is used as a tooltip, appearing when a recipient hovers over the link in an email. This enhances user experience by providing additional context about the link destination.
* Option A:Incorrect. The link title does not create a CTA; the CTA is typically the visible text or button, not the title attribute.
* Option B:Incorrect. Link tracking is enabled by default in Emarsys via tracking parameters, not the link title attribute.
* Option C:Incorrect. The link title is not displayed in reporting; reporting shows metrics like clicks based on the URL or link name, not the title attribute.The SAP Emarsys Help Portal under "VCE - Adding Links" confirms the link title's role as a tooltip.References:SAP Emarsys Help Portal - "Visual Content Editor" (https://help.emarsys.com/).
NEW QUESTION # 30
You want to provide an omnichannel experience to your customers by extending your webshop personalization experience to another channel. Which channel requires external ID?
- A. Mobile Engage
- B. SMS
- C. Web Channel
- D. Digital Ads
Answer: A
Explanation:
For omnichannel personalization extending from Web Channel:
* Option B (Mobile Engage):Correct. Mobile Engage requires an external ID to link mobile app users to webshop contacts for consistent personalization.
* Option A:Incorrect. Digital Ads uses segments, not external IDs directly.
* Option C:Incorrect. SMS uses phone numbers, not external IDs.
* Option D:Incorrect. Web Channel itself uses external IDs but isn't an extension target here.The SAP Emarsys Help Portal under "Mobile Engage" specifies external ID for contact matching.References:
SAP Emarsys Help Portal - "Mobile Engage" (https://help.emarsys.com/).
To extend your webshop personalization experience to another channel and provide an omnichannel experience to your customers, it's essential to understand how Emarsys identifies contacts across different channels. Emarsys offers two primary methods for explicit contact identification:
* Email Address: This method uses the visitor's email address for identification.help.emarsys.com+1help.
emarsys.com+1
* External ID: This method utilizes a unique customer ID or user ID that your website uses to identify registered users.
It's crucial to use the same identification method consistently across all platforms, including your website and mobile applications, to ensure a seamless personalization experience.help.emarsys.com Channel Analysis:
* A. Digital Ads: This channel typically uses cookies and other tracking mechanisms for user identification and does not require an external ID.
* B. Mobile Engage: For mobile applications, Emarsys requires the use of an external ID to identify users. This ensures that the personalization experience is consistent across both your website and mobile app. Therefore, to extend your webshop personalization to your mobile app, you should use an external ID as the identifier. help.emarsys.com
* C. SMS: This channel primarily uses phone numbers for contact identification and does not require an external ID.
* D. Web Channel: For website interactions, Emarsys can use either the email address or an external ID for contact identification.help.emarsys.com Summary:To provide an omnichannel experience by extending your webshop personalization to another channel,Mobile Engagerequires the use of an external ID for contact identification. This ensures consistent and personalized interactions with your customers across both web and mobile platforms.
NEW QUESTION # 31
You want to set up a Web Push campaign including notifications to user groups across multiple browsers.
Which of the following apply to Web Push messages? Note: There are 2 correct answers to this question.
- A. Time to Live (TTL) can be a maximum of 7 days.
- B. Banner images are supported across all browsers and operating systems.
- C. Multiple languages are supported across all browsers and operating systems.
- D. Recipient source must be one of the following: Automation/Using a segment/Using a contact list.
Answer: A,D
Explanation:
Web Push campaigns in SAP Emarsys have specific rules:
* Option C:Correct. TTL can be set up to 7 days, defining how long a notification remains valid if the browser is offline.
* Option D:Correct. Recipient sources for Web Push are Automation, segments, or contact lists, aligning with campaign setup options.
* Option A:Incorrect. Banner images depend on browser support (e.g., Chrome supports them, but not all browsers do universally).
* Option B:Incorrect. Language support varies by browser implementation, not guaranteed across all systems.The SAP Emarsys Help Portal under "Web Push" confirms TTL and recipient options.
References:SAP Emarsys Help Portal - "Web Push" (https://help.emarsys.com/).
NEW QUESTION # 32
Which statement correctly describes the data flow of Web recommendations?
- A. Recommendations are requested from SAP Emarsys Customer Engagement servers. The returnedrecommendations are then displayed on the client website.
- B. Recommendations are requested from the end user's browser by the JavaScript API. The returned recommendations are then displayed by the same API.
- C. Recommendations are requested from the end user's email server by the JavaScript API. The returned recommendations are then displayed by the same API.
- D. Recommendations are displayed on SAP Emarsys Customer Engagement servers using a PHP module.
Answer: B
Explanation:
Web recommendations in SAP Emarsys work as follows:
* Option A:Correct. The JavaScript API (Web Extend) requests recommendations from the Emarsys servers directly from the user's browser, then renders them on the website.
* Option B:Incorrect. Requests originate from the browser, not Emarsys servers.
* Option C:Incorrect. Email servers are unrelated to Web recommendations.
* Option D:Incorrect. Recommendations are displayed client-side, not on Emarsys servers.The SAP Emarsys Help Portal under "Web Recommendations" confirms this data flow.References:SAP Emarsys Help Portal - "Web Recommendations" (https://help.emarsys.com/).
NEW QUESTION # 33
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